Conflict Management Strategies of Nurses Distributed according to the Age and Length of Time in Position: Conflict Management Among Nurses

Kishwar Bashir; Nadia Bashir; Amna Shahzadi; Arifa Ashraf

doi:10.54393/nrs.v2i01.27

Authors

Kishwar Bashir General Hospital, Lahore, Pakistan
Nadia Bashir Sir Gangaram Hospital, Lahore, Pakistan
Amna Shahzadi Pakistan Institute of Cardiology Hospital, Lahore, Pakistan
Arifa Ashraf Pakistan Institute of Cardiology Hospital, Lahore, Pakistan

DOI:

https://doi.org/10.54393/nrs.v2i01.27

Keywords:

Conflict Management, Avoiding, Accommodating, Compromising, Competing

Abstract

Healthcare worker conflict has been identified as a global issue in healthcare settings. Objectives: To find how do conflict management strategies rank when distributed according to the selected demographic variables of (a) age or (b) length of time in position? Methods: This study's methodology was a descriptive cross-sectional study. The investigation was carried out at the King Edward Medical College-affiliated Mayo Hospital in Lahore. Using a 6% margin of error and a 95% confidence range, a sample size of 122 cases was estimated. The nurses' information was gathered using a random sample procedure. SPSS V.21 was used to analyze the data, and descriptive statistics were used. Results: For the age category of 21-35 years (15 subjects or 25%), the most frequently utilized strategy was compromising. This strategy was followed by avoiding, accommodating, collaborating, and competing. The strategy of avoiding was the most frequently utilized behavior in all categories except the category of time in position of less than 1 year when considering length of time in nursing position. Conclusions: In conclusion, this study highlights the importance of considering age and length of time in nursing position when analyzing conflict management strategies used by nurses in hospital settings. For the age category of 21-35 years, the most common strategy was compromising, followed by avoiding, accommodating, collaborating, and competing. However, the strategy of avoiding was the most frequently utilized behavior in all categories except for those with less than one year of experience.

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