Effect of Work Load of Nurses on Patient Satisfaction with Nursing Care
Effect of Work Load of Nurses on Patient Satisfaction
DOI:
https://doi.org/10.54393/nrs.v2i02.31Keywords:
Nursing Care, Work Load, Patients, SatisfactionAbstract
The duty of nurses to provide patients with high-quality care. The most significant factor that continuously affects the patient care by nurses provide to their patients is job satisfaction Nurses work closely with patients, they have a significant impact on the organization's financial health. If nurses give their patients high-quality treatment, the organization's financial health improves. Objective: To find out effect of work load of nurses on patient satisfaction with nursing care. Methods: A cross-sectional study was conducted at DHQ Hospital Muzzafargarh. 150 nurses were selected through convenient sampling technique. All the registered nurses 25- 60 years with more than 2 years of experience were enrolled in current study. the un-willing participants or retired nurses were excluded from currents study. Self-administered questionnaire was used for data collection. The participant’s basic demographic history, and patient’s satisfaction was collected through the self-administered questionnaire. All the data was entered and analyzed by using SPSS 25.0. descriptive analysis was conducted. Results: The nurses with high work load shows low satisfaction score (34.76+13.06) and low load shows high satisfaction score (52.16+12.39). there was statically significant difference among satisfaction score of patients regrading patient care (P-value<0.05). Conclusion: It was concluded from current study the work load significantly affects the patient care. The reasons of poor patient’s satisfaction in work load, job related stress, poor administration and financial crisis
References
Ghafoor Y, Yaqoob A, Bilal A, Ghafoor MS. Impact of nurse shortage on patient care. Saudi Journal of Nursing and Health Care. 2021; 4(4): 114-9. doi: 10.36348/sjnhc.2021.v04i04.003
World Health Organization. The world health report 2006: working together for health. World Health Organization. 2006 Mar.
Crisp N, Brownie S, Refsum C. Nursing & Midwifery: The key to the rapid and cost effective expansion of high quality universal healthcare. World Innovation Summit for Health. 2018: 1-29
Woo T, Ho R, Tang A, Tam W. Global prevalence of burnout symptoms among nurses: A systematic review and meta-analysis. Journal of psychiatric research. 2020 Apr; 123: 9-20. doi: 10.1016/j.jpsychires.2019.12.015
Drennan VM and Ross F. Global nurse shortages: the facts, the impact and action for change. British medical bulletin. 2019 Jun; 130(1): 25-37. doi: 10.1093/bmb/ldz014
Rajeswari T. A study to assess patients satisfaction with quality of nursing care.
Claro QK. Patient satisfaction with nursing care quality in affiliated hospitals of an educational institution. Technium Social Sciences Journal. 2022; 29(2022): 138-61. doi: 10.47577/tssj.v29i1.3700
Chang WY, Ma JC, Chiu HT, Lin KC, Lee PH. Job satisfaction and perceptions of quality of patient care, collaboration and teamwork in acute care hospitals. Journal of advanced nursing. 2009 Sep; 65(9): 1946-55. doi: 10.1111/j.1365-2648.2009.05085.x
Lu H, Zhao Y, While A. Job satisfaction among hospital nurses: A literature review. International journal of nursing studies. 2019 Jun; 94: 21-31. doi: 10.1016/j.ijnurstu.2019.01.011
American Association of Critical-Care Nurses. AACN standards for establishing and sustaining healthy work environments: a journey to excellence. American Journal of Critical Care. 2005 May; 14(3): 187. doi: 10.4037/ajcc2005.14.3.187
Kabene SM, Orchard C, Howard JM, Soriano MA, Leduc R. The importance of human resources management in health care: a global context. Human resources for health. 2006 Dec; 4(1): 1-7. doi: 10.1186/1478-4491-4-20
Maurits EE, de Veer AJ, van der Hoek LS, Francke AL. Factors associated with the self-perceived ability of nursing staff to remain working until retirement: a questionnaire survey. BMC Health Services Research. 2015 Dec; 15: 1-1. doi: 10.1186/s12913-015-1006-x
Twigg DE, Duffield C, Evans G. The critical role of nurses to the successful implementation of the National Safety and Quality Health Service Standards. Australian Health Review. 2013 Aug; 37(4): 541-6. doi: 10.1071/AH12013
Jensen A, Lidell E. The influence of conscience in nursing. Nursing Ethics. 2009 Jan; 16(1): 31-42. doi: 10.1177/0969733008097988
Kabene SM, Orchard C, Howard JM, Soriano MA, Leduc R. The importance of human resources management in health care: a global context. Human resources for health. 2006 Dec; 4(1): 1-7. doi: 10.1186/1478-4491-4-20
Fulton BD, Scheffler RM, Sparkes SP, Auh EY, Vujicic M, Soucat A. Health workforce skill mix and task shifting in low income countries: a review of recent evidence. Human resources for health. 2011 Dec; 9(1): 1-1. doi: 10.1186/1478-4491-9-1
Kim MK, Arsenault C, Atuyambe LM, Kruk ME. Predictors of job satisfaction and intention to stay in the job among health-care providers in Uganda and Zambia. International Journal for Quality in Health Care. 2021; 33(3). doi: 10.1093/intqhc/mzab128
Janicijevic I, Seke K, Djokovic A, Filipovic T. Healthcare workers satisfaction and patient satisfaction-where is the linkage?. Hippokratia. 2013 Apr; 17(2): 157-62.
Shahid A, Iftikhar F, Arshad MK, Javed Z, Sufyan M, Ghuman RS, et al. Knowledge and attitude of physicians about antimicrobial resistance and their prescribing practices in Services hospital, Lahore, Pakistan. JPMA. The Journal of the Pakistan Medical Association. 2017 Jun ; 67(6).
McKechnie T. Call for nurses: The multi-dimensional manifestation of nursing shortage on patient care. QIHI Journal of Healthcare Improvement and Patient Safety. 2016 May; 4(2): 1-4
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 NURSEARCHER (Journal of Nursing & Midwifery Sciences)
This work is licensed under a Creative Commons Attribution 4.0 International License.
This is an open-access journal and all the published articles / items are distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. For comments editor@nursearcher.com
